Auntie Annes
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Auntie Annes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auntie Annes has 2.1 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Auntie Annes to a friend or colleague.
- Rating Distribution
Pros: Pretzels are usually great, Very unprefessional, Food is good.
Cons: Staff was rude, Food quality and rude employee, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auntie Annes has 2.1 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Auntie Annes to a friend or colleague.
- Rating Distribution
Pros: Pretzels are usually great, Very unprefessional, Food is good.
Cons: Staff was rude, Food quality and rude employee, Poor customer service.Recent recommendations regarding this business are as follows: "Don’t go to the Newark Penn location. Nasty and rude. Poor communication", "Don’t go to this location located in the Centre of Salisbury mall", "Don’t order foods and drinks from them,report to FDA if something is off with food", "COMPLAIN!", "I do not have a picture! nor can I find my receipt but it was 1 cinnamon sugar pretzel! And I think I left that info on recording when I called the first time. My family and I have always enjoyed a sweet & salty treat from Auntie Ann’s until a particular day, Christmas Eve 2023. Every item we asked for, we were told quite rude & curtly "don’t have it!" Or "we’re out!" Or "come back in 26 minutes!" To be honest, it was an exhausting exchange but I went on to purchase the ONE pretzel they had . I asked for a coke and AGAIN was met with "we can’t! The soda machine is down." I’m sure I rolled my eyes in aggravation but I didn’t utter a word , only reached across with MY MONEY to pay her for that ONE ITEM! She immediately threw her hands up, walked away and told a male employee "you have to take HER money! I can’t deal with her rudeness!" (This all while the manager was standing on the other side of male employee! I began to ask what the problem was and she (THE EMPLOYEE) tells me I have an attitude and I (and my 70 year old Mother) had been nothing but rude to her. I half laughed and exchanged a few heated words with her in my face pointing at me and telling me what a B!TCHi had been plus all the others she’d dealt with that day! We made the comment, "it’s Christmas Eve and you should have been prepared for a crowd! That really made her angry. I walked around to the side where the manager (bewildered and confused) stood totally silent She only apologized but NEVER ACTUALLY enforced that employee to DO HER JOB and shut her mouth! Y’all need to know before spending your hard earned money at an organization that treats patrons such as this! It doesn’t matter if her customer before me had ordered for 20 minutes, she SHOULD have been as sweet and approachable to me and my family! This occurred with my 16 y/o son & daughter, myself and my 70 y/o mom.".
Most users want Auntie Annes to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Auntie Annes Reviews
"Burnt pretzels"
The young man was very polite and professional. He made me feel confident that the issue would be addressed. User's recommendation: Make sure you do not get a...
"The cook burnt good and threw out. I waited for my food over 20 min. No communication. I had to get refund."
The cook was rude and disrespectful. Was burning food and was behind making food. I have pictures and footage that I will be posting onto social media. And...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
The cook burnt good and threw out. I waited for my food over 20 min. No communication. I had to get refund.
User's recommendation: Don’t go to the Newark Penn location. Nasty and rude. Poor communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mentor, Ohio
Overcharged and pretzel kinda crunch bottom
- Taste they used to have was wonderful
- Used to taste so good and buttery
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Try to get into my instawork
didn't do a call no show see I told him to cancel My shift when I finally talked to him. Like before my shift I called and let the manager know that I would not be able to make it.
I'm trying to get in contact with someone from Instagram. That can help me get my account back. Because it is saying my account is the deacativated because of it.. I'm trying to get back into my Insta work account.
And it's not letting me get back into it. Every time I contact customer service there is nobody you can call and talk to and when you email them. They tell you to go on the website.
But there is nobody I can physically talk to or email My name is deandra smith. The manager is Ryan at the location
Preferred solution: Back into instawork
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Charleston, South Carolina
Bad customer service in store
- Love the hotdog pretzel
- Horrible customer service and burnt food
Preferred solution: Better service and food that's prepared and not burnt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Overcharged I want my refund and pretzel kinda crunch bottom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Sounds like a FDA violation,the company is prob a cheapskate
User's recommendation: Don’t order foods and drinks from them,report to FDA if something is off with food
Salisbury, Maryland
Employee should poor customer care
- Bad product and bad service
Preferred solution: Full refund
User's recommendation: Don’t go to this location located in the Centre of Salisbury mall
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Compaint
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wilmington, Delaware
Poor customer service
Poor customer service employee was on his phone not paying attention to my order my granddaughter is highly allergic to cinnamon I ordered reg salted nuggets & received cinnamon the young lady said salted will be ready in 3mins his phone rang as my oder was being placed & stated to me they'll be ready in 30 mins as he preceed to be relieved to talk on his phone while in the middle of my order the manager allowed him and she preceeded to fill my order wrong I went back to wait for 29 more mins only to trade my salted nugget order for a salted pretzel which was $1.29 less than what I paid just to be able to go on with my evening very displeased with my experience
Gurnee, Illinois
Burnt /old pretzels
Preferred solution: For them to stop burning the pretzels so I can enjoy my treat.
User's recommendation: Inspect your pretzel!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hattiesburg, Mississippi
Report a cashier
- Food is good
- Employees can treat customers any way they want
Preferred solution: Gift card
User's recommendation: I do not have a picture! nor can I find my receipt but it was 1 cinnamon sugar pretzel! And I think I left that info on recording when I called the first time. My family and I have always enjoyed a sweet & salty treat from Auntie Ann’s until a particular day, Christmas Eve 2023. Every item we asked for, we were told quite rude & curtly “don’t have it!” Or “we’re out!” Or “come back in 26 minutes!” To be honest, it was an exhausting exchange but I went on to purchase the ONE pretzel they had . I asked for a coke and AGAIN was met with “we can’t! The soda machine is down.” I’m sure I rolled my eyes in aggravation but I didn’t utter a word , only reached across with MY MONEY to pay her for that ONE ITEM! She immediately threw her hands up, walked away and told a male employee “you have to take HER money! I can’t deal with her rudeness!” (This all while the manager was standing on the other side of male employee! I began to ask what the problem was and she (THE EMPLOYEE) tells me I have an attitude and I (and my 70 year old Mother) had been nothing but rude to her. I half laughed and exchanged a few heated words with her in my face pointing at me and telling me what a B!TCHi had been plus all the others she’d dealt with that day! We made the comment, “it’s Christmas Eve and you should have been prepared for a crowd!! That really made her angry. I walked around to the side where the manager (bewildered and confused) stood totally silent She only apologized but NEVER ACTUALLY enforced that employee to DO HER JOB and shut her mouth! Y’all need to know before spending your hard earned money at an organization that treats patrons such as this! It doesn’t matter if her customer before me had ordered for 20 minutes, she SHOULD have been as sweet and approachable to me and my family! This occurred with my 16 y/o son & daughter, myself and my 70 y/o mom.
Woodruff, South Carolina
Poor quality
Albuquerque, New Mexico
Outrageous price for inedible food!!!!
User's recommendation: COMPLAIN!
Milford, Delaware
Horrible service
- Convenient
- Horrible customer service
Preferred solution: Apology
User's recommendation: This is corporate America today folks.
Tampa, Florida
Upset customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingsport, Tennessee
Bad service and a bad product
- Just the location
- It was right in the mall
- Service
- Bad product and bad service
Preferred solution: Apology
User's recommendation: Yeah don't go to that location
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