filters
state:
Show
city:
Show
product:
Show
The other day I bought a cinnamon pretzel. There were none left so the girl took a plain pretzel and made it a cinnamon pretzel for me. I went back a few days later to buy a cinnamon pretzel and again there were none left. I asked the guy if he could make me one out of...
Read more
1.0
#1115638
Reply to reviews
Auntie Annes - CUSTOMER SERVICE SUCKS - 2 HARD PRETZELS
I purchased 2 Cinnamon l and sugar pretzels last night, 9/14/17 at 7pm at 800 Mall Walk, in the Cross County shopping centre in Yonkers, NY. When I went home right away to eat them, they were hard as a ROCK. I had 2 promotions, 1 free for my birthday, and 1 free from...
Read more
Anonymous
Pauly

The goods were obviously subjected to a microwave oven.That is why they become "hard as a rock" when cool. Microwaves only heat the water in food causing that ultra-hot , wat...

1.2
#1101065
Reply to reviews
This time (one of several experiences) I was in Blu port mall Hua Hin and saw Auntie Annes shop. There were about three Indian customers in front all together so I waited patiently. Then the customers decided to have a long conversation witj me. You had two staff. Why...
Read more
2.2
#1101057
Reply to reviews

Auntie Annes - Closed at 615 pm on a Friday Evening

Auntie Annes
#1111515
1.0
Details
They changed hours from 11 to 7. When mall hours are 10 to 9, but I went down at 615 pm. They were closed. It's Iup s homecoming. One of the busiest weekends in the town of Indiana PA and they closed a little after 6. That is unacceptable. This isn't the first time it has happened
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Auntie Annes - Bad Service

Auntie Annes
#1095695
1.7
Details
An employee by the of Sandie was rude. I walked away.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Auntie Annes - Burn Pretzels

Auntie Annes
#1094705
2.0
Details
My Pretzels were burn on the bottom. Sandie the Manager was no help. Belittled me as a customer.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Auntie Annes - No Product

Auntie Annes
#1094264
1.5
Details
It seem that everytime i go to lunch, they are out of product. I would understand if they were busy, but they are not. Manager Sandie was rude toward me. She told me that i would have to just wait. This was at 11:30 a.m. Ingram Park Mall, San Antonio, TX.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
I am very disappointed this guy who was working a Auntie Anne's at San Bruno here in south San Francisco California Tanforan Shopping Mall in San Bruno... after making a payment at Victoria Secret upstairs at the mall then I grabe a snack at Auntie Anne's then when I...
Read more
1.0
#1087701
Reply to reviews
Went for quick *** gave her a ten and five she argued that it was a one and a ten. The bill was $11. She had to hault the line let everyone know there was a "money" issue and go count the drawer. In the interim we are waiting for pretzel which she did not make until...
Read more
#1080470
Reply to reviews
A dark skin employee was talking about snakes and decide to say and N snakes. I was so shocked at what came out of his mouth but even more that one of the whit employees thought that was the most funniest thing he had ever heard. I will never go back to that store at...
Read more
1.0
I didn't like
  • Poor customer service
#1062970
Reply to reviews
I bought a pretzel at your location in Strongsville, Ohio at Southpark Mall for my 2 kids. Once I got them in their car seats I gave them their pretzels. Both of them were burnt on top which totally ruined the taste. I could not go back into the mall because both kids...
Read more
#1039929
Reply to reviews
The nauseating smell of these pretzels is in every store in the mall. I feel so sorry for those other store employees/owners who have to put up with that horrendous smell all day long. When I talked to the rude owner about the smell, he called me a troublemaker. And...
Read more
Anonymous
Anonymous

Shop elsewhere.I worked in an office where several people felt the need to eat popcorn every single solitary day of their lives. Burnt microwave popcorn has a similar effect o...

Anonymous
Anonymous

I happen to like the smell of AA Pretzels, but I can understand disliking it and being overwhelmed. The worst store for offending odors is Lush . That store stinks up half the...

1.0
I didn't like
  • Danger to health no ventilation
#1024844
Reply to reviews
Horrible customer service by the store manager, Frances (or Frannie as stated on her name tag). This employees demeanor was rude and unapproachable. My 11 year old daughter made a purchase there and was paying for her pretzels, she counted her money and placed it on...
Read more
Anonymous
Anonymous

Made your 11 year old cry ?Were you waiting out back at closing time ?

1.0
I didn't like
  • Poor customer service
#999453
Reply to reviews

Contact Auntie Annes

Mailing Address:
Auntie Anne's, Inc.
48-50 W. Chestnut Street Suite 200
Lancaster, PA 17603
United States
Phone:
(877) 778-9588
More
I was on a trip with my school and i went to buy cinnamon pretzel bites. Me and my sister were at the register and we saw a deal going on, not even one second after we made the purchase, 2 for $6 and we asked the woman at the register "We'd like to do the 2 for $6...
Read more
Letitgo
Letitgo

Unfortunately it's not as easy as just "refunding the purchase" like you said. In order to do so you would not only need a manager and their approval but you would need a spec...

2.1
I didn't like
  • Staff
#991635
Reply to reviews