Auntie Annes
Reviews and Complaints
Horrible customer service
Horrible service
Preferred solution: My good available during normal *** business hours.I didn’t lose money, you guys did. Around 40 dollars from me alone.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPerks points
Preferred solution: Let the company propose a solution
Accidental purchase
I had accidentally bought a bucket of cinnamon pretzels online on the website, not the app, and it won't let me refund or get my money back. I have no transportation to go get the food, let alone go and ask for a refund for it, and I'm like freaking out because I'm hella anti-social and would have asked for delivery anyway.
And I don't know how this works maaan, I'm just trying to get a refund on it somehow, I really did not mean to buy anything. I was legit trying to show my brother the price and tax for what I paid for the last time I ordered to show him what he owed me back but I done accidentally bought another, and I'm literally sobbing, and I guess we're not allowed to use emojis but if I were to use one it would be the girl just standing there cause that's me right now. I just need help with this please. And I did call the people I sent the order to, but it's not their faults, they don't really know how they can help me either since it wasn't on the app, So don't blame them.
I just don't know either, so yeah!! I just need the company to reach out or something idk man but thanks !!
- Great food
Preferred solution: Full refund
User's recommendation: Eat there or order from there the food is really good and worth it!! I love aunty Anne’s I just made a mistake I can’t even go and eat :(
Miss treatment
User's recommendation: If your not happy with a purchase you have the right to ask that it be corrected
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Little Rock, ArkansasComplaint on management
- Poor management and upper manager response
- Staff was rude
Preferred solution: Let the company propose a solution
User's recommendation: Don’t use this location when she is the lead.
Hair on Pretzel
- Great pretzels and pretzel dogs
- Very poor customer service
Preferred solution: Let the company propose a solution
Regarding paycheck
Rude disrespectful employee
Preferred solution: Full refund
User's recommendation: No at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAuntie Anne Order Wrong.
Good Evening,
I'm very displeased at the moment with Auntie Anne's. I'm an avid customer and order through the app for delivery quite frequently.
Today I placed a fifty eight dollar order. Upon receiving my order it was missing a large pretzel nugget, cheese sauce and a glaze icing sauce. Normally this wouldn't be a big deal but after contacting the store to let them know and to get a refund I was told to contact DoorDash since Auntie Anne's uses them as a third party service to delivery for them when an order is placed through the Auntie Anne app. When I called the store I spoke with the manager, Kate.
She told me that they couldn't refund me the money and that I needed to call DoorDash which makes no sense considering Auntie Annes is the one who provides the food and bags it up. DoorDash called the store and put me on hold and the store and its employees would pick up the phone and hang up on her. This happened 9 more times. All I wanted was for my money to be refunded back on my card but apparently that's too hard for Auntie Annes to do.
Im not happy with the turn out. If this is how it will be to a loyal customer I will take my money else where. Im expecting a response to this email.
I tried calling the number 877-778-**** but it says they aren't in office even though im calling during business hours. My ordered was place for 2700 Miamisburg Centerville Rd, Dayton, OH 45459
Order #442603****554880
Store phone number is- 937-312-****
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stonecrest, GeorgiaCompaint
- Quality of food
- Poor management and upper manager response
- Not a happy or helpful employee
Preferred solution: Full refund
User's recommendation: Stonecrest Mall food court do not go
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Temple Hills, MarylandI used a coupon on the app that said I could get a free pretzel and it listed in what form I could receive them. Well the employees Shohel S. said I had to get the traditional pretzel, even......
- Food is good
- Available of all pretzels are made
- Delious pretzels
- Food quality and rude employee
- Very poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Not unless something changes.
Supervisor Kim
Bad customer service
- Pretzels great when can get them
- Food quality and rude employee
Preferred solution: Full refund
User's recommendation: Check your pretzels before you walk away from the store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Valley Stream, New YorkStolen orders
User's recommendation: Do not use the auntie Anne’s site. Use grub hub
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