Veronica M R
map-marker Greendale, Wisconsin

Bad service

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I come to southride mall on milwaukee wisconsin and I come to buy some pretzel was 4 people sit down and talking they told me I have to wait 20 minutes. They didn't give a reason first after waiting I went to ask again they told me they have to re stock. The person with the name Raul has very unrespectfull whit me treating me like a piece of garbage because 2 people they come after me, and he gave 2 lemonade to them for free I don't know the reason. when I was asking him If he can give me service to me too. He told me they work for a company but he was having attitude
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Pros:
  • Cuatomer complaint
Cons:
  • Very poor customer service

Preferred solution: Let the company propose a solution

Irina G Act

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Verified Reviewer
| map-marker Wallkill, New York

Call went to voicemail

I usually visit your location in Middletown NY, in the Walmart store. Every time I go they have some kind of reason for not using the QR code/ scanner or rewards. Few times I was told scanner doesnt work, another time I was told they dont have a scanner and over the weekend my son was told they dont honor or follow the app. Im just trying to find out if all of your locations follow the app or should I just go somewhere else. Not fair how many times I bought from them and we do not have any points.
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Preferred solution: Points

vanessa c Slg

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Verified Reviewer
| map-marker Orlando, Florida

Disappointed

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Original review Sep 23, 2021
We waited for 20 minutes on the mini pretzel dogs, we were charged for the 10 count and received 7. we told them that they didnt give us all that we were charged for and they told us there was nothing they could do. We had receipt evidence and everything. They were
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Loss:
$9
Cons:
  • Food quality and rude employee
  • Poor management
  • Quality of food

Preferred solution: Let the company propose a solution

User's recommendation: Don’t go.

Anai M
map-marker Swatara, Pennsylvania

A full store

Hello im a long time enjoyer of your pretzels and i believe you should gave your first full store near 4265 Union Deposit Rd, Harrisburg, PA 17111 because there is a empty building near the dental office.The people of Harrisburg love your pretzels and don't want to go all the way to the mall in Campbell. Its the only one that is open. It would be extremely popular and open a lot more job opportunities for the people here and the location is also next to a school so it would help you get more income . I really hope you consider
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Pros:
  • Food is good
Cons:
  • Service

Preferred solution: More store

Susan S Wwd

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Verified Reviewer
| map-marker Chico, California

Rude staff

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staff is rude, they say come back in 20 minutes and they will have some of the pretzel dogs ready and when you come back they will have some made but tell you they are spoken for already and they are not making any more. It was about 4;00 pm when I
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Pros:
  • Great pretzels and pretzel dogs
Cons:
  • Poor service

Preferred solution: Staff at Chico, Calif. Mall needs some training on their behavior. Lately everytime I go there they are NOT making any more of the pretzel dogs or mini pretzel dogs and if some are made they say they are spoken for, ridicoulous!.

User's recommendation: go early obviously or order on door dash because they make sure they have those orders done!

Misti B Jdr
map-marker Denver, Colorado

Bad customer service

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I got some mini pretzel dogs from the location by Denver airport When I got them they were disgusting. I took them backand thegirl said "well you bought them. It's not my fault you don't like them! Thentold meto get out!t
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Loss:
$10

Preferred solution: Let the company propose a solution

User's recommendation: Don't go there. Awful food and even worse customer service!!

Vicki R Oac

Rude employees! Having a great day with my daughter on her birthday until we went to aunt annes

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Employees act like the dont want to be at work! So rude and will never go back or recommend. They need to smile and at least act happy. Ruined my day
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Loss:
$20

Preferred solution: Full refund

Delores T Fki
map-marker Ann Arbor, Michigan

Complaints for service

Rude managerfood items too dark other issues.Feels like I wasnt being listen to about my concerns ..about the order I placed.Ive got items from auntie Annies before On many occasions and never had this issue before
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Loss:
$9
Pros:
  • Pretzels are usually great
  • Very unprefessional
Cons:
  • Poor service

Preferred solution: Full refund

Jibril Dnx
map-marker Huntington, New York

Problem with app

I was unable to redeem my free pretzel. Can you please send me a voucher so that I can redeem my free pretzel? I dont understand why I have to write at least 100 symbols in order to make a call.
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Anonymous
map-marker Davenport, Iowa

YOUR BRAND

I love your brand and would love to represent it! Would you mind giving out free stickers! My address is 1726 Elmwood Ave, Bettendorf IA 52722 THANK YOU!
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Mariah P Txf

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Verified Reviewer
| map-marker Miami, Florida

Not an employee for less than a week and experienced racism and also theft

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Working my first 2 days they want to have a guard up until they knew I was mixed but still proceeded to make fun and talk down on black people and when you laugh look at me the only black person thats there. I felt so disrespected just cause someone is mixed that doesnt mean you throw that they are black out the window. Around the same time I get alerts saying Im getting abit transaction at this store plus more chargers for grub hub. The miners that the manager hired at this southland mall location even said the place where the big transaction was made. So thats how I know they stole my information
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User's recommendation: Don’t waste your time applying

Rick W Rjj

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Verified Reviewer
| map-marker Ocala, Florida

Clerk eating outsid

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Clerk Eating outside food,no gloves, left customers in line to give free food to friends. Do not eat at Fl Turnpike Canoe Vreek Service pPlazan at Auntie Anns pretzels.
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Pros:
  • Pretzels great when can get them
Cons:
  • Staff was rude

Preferred solution: Apology

User's recommendation: Do not buy at the Fl Turnpike Canoe Service stop, clerk eating outside food, no gloves, left customers in line to give free food to her friends. Canoe Service Plaza ion. Fl Turnpike

Kathryn M Vtr
map-marker Altoona, Iowa

Charged for something on the app that I didnt receive cause the store was closed

I ordered two items on August 12th through the Auntie Anne's app. The total was $7.04. When I went to pick up the items, the store was closed. I even checked their website online and it said they should be open. I checked my bank statements when they came in the following week and Auntie Anne's charged me for products I did not receive.
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Loss:
$7

Preferred solution: Full refund

User's recommendation: Uh, I guess make sure the store is open before you order

Anonymous
map-marker Orlando, Florida

I am at an Auntie Annies and they do not take your rewards in app.

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I just think they should make it possible for all of your establishment to be able to redeem your rewards. It was very inconvenient to go there, and realize they could not redeem a reward.
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User's recommendation: Call before you actually go to a location to see if the accept rewards first.

Anonymous
map-marker Philadelphia, Pennsylvania

Horrible customer service

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I always use the AUNTIE ANNES APP I had a reward, buy a drink & get a free pretzel. The cashier said to me that I couldnt use the coupon because the mini pretzels werent part of the coupon lol. Which is funny because it said ANY pretzel. He tried to make it seem like if I couldnt afford the pretzel lol. I bought the pretzel. But the thing is how can the mini pretzel be excluded when they are PRETZEL LOL. Stay in school kids so you dont end up like that young man
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User's recommendation: Don’t do it

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