I don't know how big this company is, but for those of you who don't know what it is, it's just a little pretzel company.
Every once in a while I go here to get a plain, unsalted pretzel. They're like three dollars. Not a lot of money, but realistically, it's a lot for what it is. At least, enough to be able to get good service.
I've never really had trouble here, but the other day when I went to get a pretzel at the mall, it was simply the dumbest visit I've ever had to any little shop.
I walk up and order the original unsalted pretzel. Now how hard can it possibly be to just pull out one of those and stick it in a bag and ring it up? Looked like he did it right. Except for the large lemonade the boy charged me for. He looked like he just woke up from a nap. Probably the most unprofessional, least customer satisfying employee I'd ever seen.
I look in the bag, and you know? Salt is pretty big and shiny in chunks. So easy to see. But I guess he didn't notice that either. So I gave it back and finally got what I ordered, for the price it actually is.
And when I pulled this pretzel out of the bag, it was the most burnt up, crispy black pretzel I'd ever seen. Shriveled and charred. I could barely find pieces to pick at to get a little pretzel. I was just pissed.
I walked back up and asked where I could complain about my visit, and he suggests I write a complaint card. What complaint card? There was no cards or even a box or a pen lying around anywhere I could see! What a ***! I'll make my own pretzels from now on.
Product or Service Mentioned: Auntie Annes Pretzel.