I went to the mall today and my child was hungry so when we passed Auntie Anne's, I ordered her cinnamon sticks.She was also thirsy so for $4.99, I ordered the number 2 combo that included both.When she sat down to eat her pretzel sticks, they were hard and stale. The soda was almost completly full of ice.
After about 5 minutes,I went up to ask for a free refill and they said it would cost me another 75 cents.I couldn't believe it since all the other food places in the mall offer free refills.I also noticed that if I would of just purchased the cinnamon sticks without the soda that they would of cost $2.79. So they charged me over two dollars for a small soda filled with ice,and no free refill.If I would of purchased them seperately,it would of been cheaper.Although I am aware that they pay a large amount of money to rent the space in the mall, I don't feel that they should charge that much for what I bought just because I ordered the combo and should offer a free refill to its customers like everyother food place in the mall.
They advertise that their pretzels are fresh,but these pretzel sticks were anything but.
Product or Service Mentioned: Auntie Annes Pretzel.