Product: Auntie Annes Customer Care Clear all filters (44 of 44 reviews match)
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Auntie Annes in Indianapolis, Indiana - Ask questions about large order

5.0
Details
I was not pissed. I just needed to ask some questions. The person I spoke with was Awesome. I think she said her name was Megan. I really appreciate talking to her.
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Review
#1661985 Review #1661985 is a subjective opinion of poster.
Service
Auntie Annes Customer Care
Reason of review
Checking on ordering
2.3
Details
Today 9/14/19, I was in a very busy line with my son. When I approached the register the young man made a hand gesture for money but there was no telling of the price so I had no idea how much my total was. When I look down at the register there was no total amount...
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Review
#1653928 Review #1653928 is a subjective opinion of poster.
Service
Auntie Annes Customer Care
Pros
  • Pretzels are usually great
Cons
  • Staff was rude
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund

Auntie Annes in Bill Arp, Georgia - Very poor customer service

1.0
Details
Location is at Arbor Place mall. Every time I go to ask for a raisin pretzel (I don’t mind the wait) I am being told there are no raisins. It is impossible that everyone asks for raisins that this location runs out. At first I was told there was “none made” by a young lady named Evian it Avian. 7/15/19 at 5pm that was scheduled. I asked if there was none made or if they did not have any raisins, she then said they didn’t have raisins, meanwhile her Co- worker was sitting in the back on her going and taking selfies. Very poor customer service. I have had to wait in the past to get the raisin pretzel and did not mind Waiting the extra 10-15 minutes.
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Review
#1588978 Review #1588978 is a subjective opinion of poster.
Service
Auntie Annes Customer Care
Pros
  • Available of all pretzels are made
Cons
  • Poor customer service
Reason of review
Poor customer service
Tags
  • Arbor Place Mall In Douglasville

Auntie Annes in Rockville, Maryland - Bad Service

He had an attitude from the beginning when I asked for some pretzels.
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Review
#1544053 Review #1544053 is a subjective opinion of poster.
Service
Auntie Annes Customer Care
Reason of review
Poor customer service
2.1
Details
Auntie Annes - Poor customer service
Auntie Annes - Poor customer service
My husband ordered the 10 ct hot dogs for my little one and me. He added on a dip because he didn’t know that mustard was free. He sent me over to get my mustard and when I did the cashier told me that my husband paid for a dip I told her that I only wanted the mustard...
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1 comment
Anonymous
#1683237

Wow you have good problems

Review
#1528305 Review #1528305 is a subjective opinion of poster.
Service
Auntie Annes Customer Care

Auntie Annes in Troy, Michigan - Poor customer service

1.0
Details
A worker name Allison at 12 oaks mall in novi Michigan very very poor and rude customer service. She didnt have a name tag on but i asked her what her name was. She almost threw the icing at my elder grandmother because she wasnt having a good day. Took my order with a nasty attitude
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Review
#1494521 Review #1494521 is a subjective opinion of poster.
Service
Auntie Annes Customer Care

Auntie Annes in Miami, Florida - Safety, health, customer service concerns

Auntie Annes - Safety, health, customer service concerns
Auntie Annes - Safety, health, customer service concerns
Please contact and I will describe in detail
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Review
#1418581 Review #1418581 is a subjective opinion of poster.
Service
Auntie Annes Customer Care

Auntie Annes in New Port Richey, Florida - Don't know how to make a pretzel at a pretzel store

Went to Auntie Annie's for a pretzel in the lady that was behind the counter did not know how to make a pretzel
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Review
#1392849 Review #1392849 is a subjective opinion of poster.
Service
Auntie Annes Customer Care
Reason of review
Poor customer service
4.3
Details
Decided to stop and see what was smelling so good and took a sample and liked it. I asked the young lady what was it twice, because she was talking to two other coworkers. She responded without even looking at me and said “SALT”! The only reason I knew she was talking...
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1 comment
Anonymous
#1588746

That is consistently the worst chain I have encountered in my wide and various travels. Scoring poorly in service and food quality, I simply pick up my pace, turn my face, and walk past them. Harsh, but vote with your feet and your wallet if dissatisfied.

Review
#1389926 Review #1389926 is a subjective opinion of poster.
Service
Auntie Annes Customer Care

Contact Auntie Annes Customer Service

Mailing Address:
Auntie Anne's, Inc.
48-50 W. Chestnut Street Suite 200
Lancaster, PA 17603
United States
Phone:
(877) 778-9588
All Auntie Annes Contacts

Auntie Annes in Philadelphia, Pennsylvania - Cane loss

I was so upset that i left my cane at the counter.its purple in color and has a four legged bottom...can u please che k and see if it was found and put behind counter?
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Review
#1373937 Review #1373937 is a subjective opinion of poster.
Service
Auntie Annes Customer Care