Cleveland, Ohio
Not resolved

My girlfiend and I finally try to redeem my coupons that are about to expire on my app, and I get to the Tower City location on my short lunch break, and they can't help me because your credit machine was down since the day before. This is ridiculous, especially since they no longer have punch out paper card coupons...

The manager told me I had to pay $3.09 for one pretzel, and there's nothing they could do about it! I'm sure that there are plenty of people that stopped by to use their coupon, but were turned away.

Product or Service Mentioned: Auntie Annes Pretzel.

Reason of review: Poor customer service.

Monetary Loss: $6.

Preferred solution: Deliver product or service ordered.

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