Anonymous
map-marker Pasadena, Maryland

$7 for a pretzel is robbery

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Youre ripping consumers off. Two pretzels and a small lemon day cost $19. The cost to make a pretzel is literal Pennies and I know the ppl working there dont make enough to justify that level of mark up. Should be ashamed of yourselves
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

The cook burnt good and threw out. I waited for my food over 20 min. No communication. I had to get refund.

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Auntie Annes - The cook burnt good and threw out. I waited for my food over 20 min. No...
Auntie Annes - The cook burnt good and threw out. I waited for my food over 20 min. No... - Image 2
Auntie Annes - The cook burnt good and threw out. I waited for my food over 20 min. No... - Image 3
The cook was rude and disrespectful. Was burning food and was behind making food. I have pictures and footage that I will be posting onto social media. And reporting to attorney general and better business bureau. Told me 10 min food would be ready. Food didnt go in until 10 minutes after my order. This location is very unprofessional. I will be letting the community know to petition this location.
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User's recommendation: Don’t go to the Newark Penn location. Nasty and rude. Poor communication

Lahna Gwi
map-marker Washington, District Of Columbia

Very rude as they were leaving early

Auntie Annes - Very rude as they were leaving early
I pulled up to Auntie Annes at exactly 7:19 PM. The store does not close until 8 oclock. I watch the girl close the door and as she was walking to her car, I asked her why she was closing early. Maybe there was a reason she completely ignored me and now shes still sitting in her car and it is 746pm . I simply was wondering if there was a reason she closed early, but shes sitting in her car watching me.
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User's recommendation: To hope that person gets reprimanded, so The Store # will stay open until they’re supposed to

Rhonda D Kmi

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Verified Reviewer
| map-marker Mentor, Ohio

Overcharged and pretzel kinda crunch bottom

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Auntie Annes - Overcharged and pretzel kinda crunch bottom
When I called after I got home wondering why I was charged $29 for two pretzels two small slushies and two little cheese cups. The customer service that answered the phone said I was only charged by his receipt of $26 and I believe 47 cents but according to my chime account I was overcharged and also I've been eating Aunt Annie's for many many years and when I got the ones yesterday they were a little crispy and didn't quite have that Aunt Annie's taste
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Loss:
$29
Pros:
  • Taste they used to have was wonderful
Cons:
  • Used to taste so good and buttery

Preferred solution: Full refund

Dana S Vmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Try to get into my instawork

Auntie Annes - Try to get into my instawork

didn't do a call no show see I told him to cancel My shift when I finally talked to him. Like before my shift I called and let the manager know that I would not be able to make it.

I'm trying to get in contact with someone from Instagram. That can help me get my account back. Because it is saying my account is the deacativated because of it.. I'm trying to get back into my Insta work account.

And it's not letting me get back into it. Every time I contact customer service there is nobody you can call and talk to and when you email them. They tell you to go on the website.

But there is nobody I can physically talk to or email My name is deandra smith. The manager is Ryan at the location

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Preferred solution: Back into instawork

Michelle L Glu

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Verified Reviewer
| map-marker Greenville, Texas

Problem with product It was dry and tough

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I told the worker the was dry and tough today and she refused giving my money back or giving me a fresh batch. She says she is the manager, but she was totally disrespected to me and I told her you can't possibly be a manager, if they Train you like this.

You are dealing with customer service and you must please the people.After all out businesses we need the people to buy our products And to enjoy them.

So she has my six dollars and fifty cents and pretzels.

I did not see anything wrong with her.Giving me fresh pretzels but she refused and my money. She did not give me my receipt.I brought these pretzels on april the twenty second twenty twenty four after five o'clock in the evening.

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Loss:
$7
Pros:
  • Excellent pretzels
Cons:
  • Customer service

Preferred solution: Full refund

Carolyn H Yqk

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Verified Reviewer
| map-marker Chesterfield, Missouri

Food poisoning

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Made my whole family sick for a week my stomach hurtled me so bad I had to go to emergency room still didnt get relief
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Loss:
$16

User's recommendation: Wouldn’t recommend

Anonymous
map-marker Winder, Georgia

No food

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DiI went to Auntie Anns at the Atlanta airport Gate C17 - busiest airport in the world. They had no food - nothing. Maybe they had sold out but why wouldnt they have been making more while they are selling? The lady at the counter acted like she could have cared less. What is wrong with this world - nobody cares about their job or customer service any more. Seems like whoever owns this franchise would make sure they have food to sell. They are losing revenue because there were so many people there this day that they could have made a lot of money.
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User's recommendation: Don’t bother.

Yolanda F Gwr

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Verified Reviewer
| map-marker North Charleston, South Carolina

Bad customer service in store

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Auntie Annes - Bad customer service in store
They never returned my call! And the owner of the store was very rude about my purchase not being ready like the website said .she just said come back in a hour! Then when I returned she took food out of a service window and dumped into 2 large buckets to fill my order so still was not ready when I asked why were they burnt she pointed to a picture on the wall and I replied there's no black on the picture and she became very rude and sent a young lady worker to tell me she was canceling my order and it took her days to do that! Very rude after having to travel there twice!on5ddd
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Pros:
  • Love the hotdog pretzel
Cons:
  • Horrible customer service and burnt food

Preferred solution: Better service and food that's prepared and not burnt

Anonymous
map-marker Morristown, New Jersey

Scammed

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Ordered pretzel bits and a coke at penn station in nyc. Charge should have been about 15 dollars. Wouldnt give me receipt. Looked at transaction next day and Got charged 25. Looked online and others also scammed 10 dollars per order. Pretzels were stale and threw them away. Not reputable business.
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User's recommendation: Avoid this company

Billy C Fgv

Nasty employee

I asked for different pretzels bc they were hard and she asked if I want one nugget and I showed her by tapping on the counter with the nugget and it fell on the floor. I apologized but she said Ill take care of your pretzels and I said ok and she was taking about me I front of other customers saying Im gonna spit on his *** I said I heard you and she began a fight. I asked for the store number she refused and I asked for the corporate number and she said look it up dummy to me.
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Loss:
$11
Pros:
  • Son loves them
Cons:
  • Watt service

Preferred solution: Full refund

Rhonda D Kmi

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Verified Reviewer

Overcharged I want my refund and pretzel kinda crunch bottom

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Was there today talked to the salesperson for a couple minutes and asked him why the hot dogs wrapped in pretzel are always burned. 2 weeks ago I was at Walmart in Eastlake and there's an Annie's there and I had ordered two of the long sticks and they were both kind of burned and dry. But my issue today was when I got my time alert I got an alert that said I was charged $29 and my order was only 2566 so I need that fixed. I couldn't believe it was even actually $25 for two pretzels two small drinks and two small cups of cheese outrageous honestly thank you
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ShampotheSpider

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Verified Reviewer
| map-marker Chicago, Illinois

Sounds like a FDA violation,the company is prob a cheapskate

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I remember going to ones at Northwoods mall in Peoria and got lemonade but they tasted weird when I drank it,the company should be fined for not probably disposing of food and drink item that went bad,the company is a cheapskate trying to avoid had to waste expired items.
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User's recommendation: Don’t order foods and drinks from them,report to FDA if something is off with food

1 comment
Vineta Bwi

Report it then.

Katie S Bwi
map-marker Salisbury, Maryland

Employee should poor customer care

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I asked for a small cinnamon and sugar pretzel bites employee told me it would be a 15 minute wait for the small and I would need to get out of line and wait for 15 minutes for a small order. I was not allowed to pay for it and wait at side. She said I could purchase a large for 53 cent more. That I could not pay for the small and wait for. That was the protocol.
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Loss:
$8
Cons:
  • Bad product and bad service

Preferred solution: Full refund

User's recommendation: Don’t go to this location located in the Centre of Salisbury mall

Howard B Mam

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Verified Reviewer
| map-marker Houston, Texas

Compaint

Brought my mini pretzel dogs home and all of them were BURNED black on the bottom. I could not eat them Then calling to tell the complaint it was way much more work than needed to do that and still never got a hold of a human.
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Loss:
$7

Preferred solution: Full refund

Annette W Pja

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wilmington, Delaware

Poor customer service

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Auntie Annes - Poor customer service

Poor customer service employee was on his phone not paying attention to my order my granddaughter is highly allergic to cinnamon I ordered reg salted nuggets & received cinnamon the young lady said salted will be ready in 3mins his phone rang as my oder was being placed & stated to me they'll be ready in 30 mins as he preceed to be relieved to talk on his phone while in the middle of my order the manager allowed him and she preceeded to fill my order wrong I went back to wait for 29 more mins only to trade my salted nugget order for a salted pretzel which was $1.29 less than what I paid just to be able to go on with my evening very displeased with my experience

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