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Verified Reviewer
New Reviewer

Overly seasoning the pretzels

Auntie Annes - Overly seasoning the pretzels
Auntie Annes - Overly seasoning the pretzels
TH8S IS HOW MUCH CINNAMON SUGAR WAS IN ONE SERVING.....(PIC BELOW).I don't know why or how are you training the employees on proper disbursements of seasoning products. I nearly was out of breath. From eating pretzel's nugget due to too much cinnamon sugar. I had to lay down to calm my pressure down. Heather didn't prepare the pretzels for sure. Order# 23742****.

User's recommendation: Tell them to take it easy on the seasoning.

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ID
#3147934 Review #3147934 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$19
Preferred solution
Full refund

Responding

I never got any feedback or calls from anyone at Auntie Annes pretzels or customer service.I just wont return to that location to purchase anything
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ID
#3667695 Review #3667695 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer
I watched the cashier change the trash then roll pretzels. He said he would be with me in a minute but I was Honestly second guessing at this point but maybe he would wash his hands when he came to take my order, right? Wrong. He came to take my order and I wanted a...
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ID
#3657544 Review #3657544 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Pros
  • I called in a complaint and no one has called me back yet
Cons
  • Quality of food
  • Wait time
  • Food safety
They did not have any lemonade whatsoever, not even the plain kind. That's one of the whole draws of this place; pretzels with lemonade. Then they didn't have hardly any dips, and especially not the important ones. They had no cheese dip, no mustard, no icing, no...
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ID
#3648056 Review #3648056 is a subjective opinion of poster.
Location
El Centro, California
Pros
  • Pretzels taste good
Cons
  • Frequently they are out of very common products
New Reviewer

Quality of pretzel

I went to Park City Center lower level,bought an original pretzel, it was not a soft pretzel half of it was dry and hard,and hardly any salt.Im on a fixed income and $3.89 is a lot for a supposed soft pretzel ,I've had Auntie Anne's soft pretzel beforeandtheyweregood won't be buying again for a long time

User's recommendation: Make sure u get a fresh pretzel not hard and dry like mine.

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ID
#3593742 Review #3593742 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Cons
  • Product was hard and dry and no salt
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Infectious control

Cashier taking orders, then handling money from orders, while on his personal cell phone, then proceeding to repair pretzel dough, while donning the same gloves.

User's recommendation: Someone could really become. Ask the cashiers to change gloves in between orders.

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ID
#3578566 Review #3578566 is a subjective opinion of poster.
Location
Greenfield, Wisconsin
Pros
  • Pretzels are usually great
Cons
  • Staff was rude
  • Management
Loss
$5
Preferred solution
Let the company propose a solution
New Reviewer

Both locations could not offer me what I needed

Both locations could not offer me what I needed I went to two different locations and they both told me the same thing that they have cup shortages and they only can sell me large cups and they only using the smaller cups for the mini hotdogs pretzels

User's recommendation: told me the same thing that they have cup shortages and they only can sell me large cups and they only using the smaller cups for the mini hotdogs pretzels.

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ID
#3576179 Review #3576179 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Service
  • Not a happy or helpful employee

Issues

Employees/owner are rude & disrespectful. I had issues with the app & nobody could help or answer questions. They refused to honor the coupon the corporate sent.they are a joke!

User's recommendation: Find another pretzel place.

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ID
#3542755 Review #3542755 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer
Went to our store at mall in Dothan Al.. 1stshe was a young white girl.. 2nd had to wait on our. Stuff. As we waited. Over 20 black young men came trough and she gave them free product. Not 1 paid for anything ... Then we went after waiting 20 mins. No dis counts. No...
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ID
#3542501 Review #3542501 is a subjective opinion of poster.
Location
Dothan, Alabama
Pros
  • Food is good
  • Free food as a worker
  • Characters very good i enjoyed the pretzels
Cons
  • Food quality and rude employee
  • Bad workers
  • Employees
Preferred solution
Let the company propose a solution
New Reviewer

I didn't receive my Mobil app order

Auntie Annes - I didn't receive my Mobil app order
Auntie Annes - I didn't receive my Mobil app order
I order online at 6:30 pm. Was emailed my order would be ready at 6:44. Went at 6:42 and they said my order should not have come through they were closing at 6:30 due to short staffing and I should call customer service to get my money back
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ID
#3522777 Review #3522777 is a subjective opinion of poster.
Location
Skokie, Illinois
Loss
$17
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad food

I recently received an order of under cooked pretzel hot dog nuggets and while working and when I bit into one it was completely raw dough and under cooked hot dog. Very upset with my order.
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ID
#3506860 Review #3506860 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Very poor service

The service person seemed to be on something. Unbelievable bad experience. Jeheheheheheheheuehdjuejehdhdhd
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ID
#3460093 Review #3460093 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer
The auntie Annes in Springfield, PA at the Springfield mall is privately owned so all complaints that are called in to HR never get dealt with. The GM Phaedra has been recorded yelling at her employees and keeping dangerous employees around and nothing was done. A few...
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ID
#3455408 Review #3455408 is a subjective opinion of poster.
Location
Springfield, Pennsylvania
Cons
  • Management
  • No confidentiality when calling hr
  • No promises bonuses
Preferred solution
Let the company propose a solution
New Reviewer

Coastal center pretzels did not open until 1:00

They said it was going to be ready in 10 minutes at 12:30 and was not ready for another 45 minutes, they have charged me full price even afterwards
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ID
#3447678 Review #3447678 is a subjective opinion of poster.
Location
Sun City Center, Florida
Loss
$12
Preferred solution
Full refund

Problem with app

Went out to Auntie Annie pulled up app tried to click on redeem button and when I tried to use it it said error
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ID
#3440029 Review #3440029 is a subjective opinion of poster.
Location
South Bend, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad service Penn Square mall Oklahoma City.

Visited mall store. Waited in line 20 mins. Several customers left with no service. 4 employees on duty. 2 working taking orders, filling orders and getting drinks. Other 3 playing around and hanging in back room of store. Time of visit - Saturday Mar 25th, 5::00 pm.

User's recommendation: Fire 3 employees and coach others in work ethic and customer service.

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ID
#3437252 Review #3437252 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Customer Service Profiles Customer Care
Pros
  • Foods good
Cons
  • Employees
Preferred solution
As stated retrain employees on working for their pay.

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