Auntie Annes Reviews and Complaints
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1
ISSUE RESOLVED
255
TOTAL REVIEWS
$6.6K
CLAIMED LOSSES
$289
AVG LOSS
20.3K
PAGE VIEWS
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Ask a Question About Auntie Annes
Cons
- Poor customer service
- Food quality and rude employee
- Staff was rude
Pros
- Pretzels are usually great
- Lemonade
- Good pretzels
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
My husband ordered the 10 ct hot dogs for my little one and me. He added on a dip because he didn’t know that mustard was free. He sent me over to get my mustard and when I did the cashier told me that my husband paid for a dip I told her that I only wanted the mustard...
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Review
Service
Auntie Annes - Bad attitude of sales person
I am very displeased at the attitude of the sales person that attended to me on Oct 21, 2019 at the Hartsfield airport, Atlanta. His name is Terrence. I was looking at the menu to order something and was about asking for price of drink when he dismissed me with an attitude that the price is on the menu.That kind of energy is not needed for what he does and management should really caution him because his level of tolerance is very low and will not do well for customers who wants to buy something. I had to move somewhere else to get the drink I needed.
Review
Reason of review
Poor customer service
Auntie Annes in Pittsburgh, Pennsylvania - I need to talk to somebody about a manager is very very important
I need some one 2 call me plz 412 6526898
Review
Auntie Annes in Anchorage, Alaska - Bad language
I was in line with my children and there was a lady looking like she was ready to leave, but she started cursing and yelling about suing the company. My children love auntie Anne's pretzels and we have been coming for years. My children and i were scared because of the loudness of this employee. .
Review
Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Auntie Annes - For rewards
Update by user Oct 08
So, I have received no rewards/points even though I have made several purchases.
Original review posted by user Oct 08
Thought my purchases were automatically added, but obviously I misunderstood the program.Review
Pros
- Good pretzels
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Auntie Annes - Used Birthday gift and store manager wanted to then make me wait 15 minutes with no concessions
The service was Terrible and I will never ever come back so do t worry!! You will Ever treat me like my Time Doesn’t matter
Review
Cons
- Food quality and rude employee
- Service
- Staff did not focus on completing my order correctly
Reason of review
Poor customer service
Preferred solution
Call from corporate office manager
Auntie Annes in Cherry Hill, New Jersey - I was disrespected on another level
Thursday October 3rd I stopped at auntie Anne’s for a pretzel in cherry hill mall upstairs next to the T-Mobile store and I was trying to get the attention of the girl working with doe or something but her music was loud and couldn’t hear me so I raised my voice for the African American girl with braids to hear me and she finally turned around and asked if she can help me and I asked if politely if she could turn down the music and she made a mean face and said “what ever *** Now I’m Hispanic but still you don’t say that to anyone. Especially while working. So instead of ordering I left very upset
Review
Service
Pros
- Pretzels are usually great
- Food is good
Cons
- Staff did not focus on completing my order correctly
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Auntie Annes in Houston, Texas - Bad service
Pretzels burned. I was going thru Bryan/College Station Texas Called young man said no he would not replace them. Asked for corporate number look up the number. Click My husband had purchased the pretzels. Two young men working had a attitude. They were to busy talking to each other they were rude. My husband does not say negative things. So I was surprised he said something.
Review
Auntie Annes - I have the app but I’m not receiving my notifications For my free pretzels
Having a hard time with the app. Can’t receive any of my rewards.
Review
Auntie Annes in Anchorage, Alaska - Raw dough
My wife and our four kids ordered four of the mini pretzel dog cups and while our kids were eating our youngest daughter says they dont taste good so my wife and I both tried one and found that the dough around the hot dog was still raw which is a failure to follow food safety laws. When I confronted the assistant manager she looked at me like I was stupid and asked if we wanted new ones to which I said that if 4 cups were raw why would I trust new cups.
Review
Pros
- Pretzels are usually great
Cons
- Poor customer service
- Service
- Quality of food
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund
Auntie Annes in District 8, Tennessee - Employees need to learn about food handling/ hand washing!
On September 27,2019, around 6:30pm I went to purchase some of the pretzel bites in the Hamilton Place Mall (Chattanooga,Tn). As I placed my order one employee took the order and another employee standing near him coughed in his hand and then went to fill my order. He did not wash his hands and I canceled my order and left. I work in healthcare and know the importance of hand washing! They should wear gloves for starters and know to wash their hands when coughing, scratching, touching money etc.This needs to be addressed immediately!!!!
Review
Pros
- Good pretzels
Cons
- Need to teach food safety
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Wow you have good problems