Auntie Annes
Auntie Annes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auntie Annes has 2.0 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Auntie Annes to a friend or colleague.
- Rating Distribution
Pros: Pretzels are usually great, Very unprefessional, Food is good.
Cons: Staff was rude, Food quality and rude employee, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Auntie Annes has 2.0 star rating based on 307 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Auntie Annes to a friend or colleague.
- Rating Distribution
Pros: Pretzels are usually great, Very unprefessional, Food is good.
Cons: Staff was rude, Food quality and rude employee, Poor customer service.Recent recommendations regarding this business are as follows: "Don't buy unless you are wanting a bread stick.", "We will still buy them it was just a little bit disappointing.", "The Laurel Mall", "Never come here if your jewish", "Racist about Jewish I’m Jewish".
Most users want Auntie Annes to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Auntie Annes Reviews
"Customer Service Problems and Solutions"
I went into the Auntie Anne's in the Texarkana, TX Wal Mart on 11/12/24 and had to stand and wait for the girl working in there (black girl maybe in 20-30s) to...
"Horrible customer service"
Hello, We frequent at auntie Anne's often at the Rockingham mall in Salem, NH locations. Today we first went to the upstairs location and dealt with a Danielle...
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Verified Reviewer |
Berwick, Maine
Horrible customer service
Hello,
We frequent at auntie Anne's often at the Rockingham mall in Salem, NH locations. Today we first went to the upstairs location and dealt with a Danielle E.
She was horrible. Short to me and my 3 year old daughter!!! I literally walked up saying "I know you just opened and pretzels aren't ready yet could we just get a lemonade and we'll come back?" She rolled her eyes, snapped questions at me. Said a few harsh times if I had an account and I have to have an app, and she can't do anything without the app.
Than as she was handing me the receipt I asked "thank you, how long till the pretzels are ready?" She glarred at me and said "I said 10 minutes, that's why I said 10 minutes"
It was horrible. Honestly we didn't go back and went to the downstairs location in that same mall and had a wonderful chat with Dawson who was so kind and even offered an extra cup so my daughter and I could share!
I even tipped him!
Please tell that horrible Danielle that my 3 year old behaves better than she does. I can't imagine ever going back to that location if I see her working again.
User's recommendation: Don't order from Danielle E!
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Verified Reviewer |
Phoenix, Arizona
Unhappy with product
On our visit to Staten Island we stopped at auntie Anne's store at south ferry terminal for a bucket of cinnamon sugar nuggets. We like them a lot and buy them frequently. However,this time they did not taste as fresh as they usually do.
- Products are generally speaking great and we like them a lot
Preferred solution: Full refund
User's recommendation: We will still buy them it was just a little bit disappointing.
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Verified Reviewer |
Minneapolis, Minnesota
Dissapointed
Just bought 2 pretzels, they were not pretzels they felt and tasted just like expensive bread sticks. I expect pretzels to be firm and mildly chewy not soft and mushy.
I don't know what they did to the old style pretzel. I am never buying this again until they change the recipe back to a pretzel again.
User's recommendation: Don't buy unless you are wanting a bread stick.
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Verified Reviewer |
Hazleton, Pennsylvania
No Answer
Having problems with store in Laurel Mall, I called customer service and asked for helpI went 4 times in the Last 10 Day's when I try to redeem anything for my points, I called customer service 2 times and when I tried telling the girl at register
User's recommendation: The Laurel Mall
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Verified Reviewer |
New York, New York
Not as fresh
We purchased a cinnamon from south ferry terminal in Manhattan.the taste was as if the were made some time ago and did not have the usual crisp ,freshly made taste.
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Verified ReviewerInappropriate racial drugs
The staff is very rude and radical. They behaved inappropriately and were very rude towards me and my sister, who are Jewish.
They made inappropriate comments about us being Jewish. We will inform our parents about these racial comments, and they will get in touch with their lawyer. The same applies to some Chinese employee who made inappropriate remarks. The manager also was speaking about pills and overdosing while on the phone, while we were in line waiting to place our order.
My parents will call and complain about this as well. We won't ever come here again. We've never had such an issue at any other stores, where they were very respectful. But here, they are not.
The store is dirty. People are on their phones when you walk in, and the products aren't fresh. Some employees don't even bother to help you at all. They just stare at you and don't let you know if the food is old or not.
We will never come here again. This is the worst store ever.
- Very bad
Preferred solution: No one should be working doing that stuff
User's recommendation: Never come here if your jewish
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Verified Reviewer |
Chicago, Illinois
Very bad. Won’t come again won’t come again to buy products
complaint about the manager being very rude and saying stuff about pills and over dose and Jewish im jewsish so is one of the workers Chinese kid saying things about Jews
User's recommendation: Racist about Jewish I’m Jewish
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Verified Reviewer |
Chicago, Illinois
Racist
Will
Be hearing from my lawyer about the racism of Jewish very inappropriate very bad my children and wife heard it as well very disrespectful to my culture
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Verified Reviewer |
Jacksonville, Florida
Product quality
I ordered a regular salted pretzel And did not receive the yummy soft lightly toasted pretzel that I usually get. I received an overcooked crusty at the bottom hard to chew pretzel.
That is not an Annies pretzel! If you guys have changed formula or the cooking instructions or policy and that is different from the normal typical Annies I will no longer be purchasing any pretzels from Annie again!
Unfortunately, I chose not to get a receipt Never ever had a reason to feel that I would need it.
User's recommendation: Do not over cook your pretzel
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Verified Reviewer |
Elyria, Ohio
And cleanliness
I ordered a pretzel. The lady was rolling dough.
She stopped, brought me my pretzel, took my money, and gave me my change. She never took the gloves off that she was using when she was rolling the pretzels, and then she went right back over to the counter and continued rolling pretzels and cutting them. This is very unsanitary.
Money is filthy. I told her that she should have changed her gloves, as those were the same ones she used to hand me my money, but she just kept rolling the pretzels and ignored me.
Preferred solution: Instruct employees to change their gloves when they leave the pretzel counter making pretzels, especially if they’re ringing the cash register or distributing money.
San Antonio, Texas
Major problems at my local store
I placed an online order and when I went to pick up the very young woman working informed me she couldnt give me the pretzel because she has no way to verify online orders. Obviously I was beyond annoyed after waiting nearly 30 mins to be told that.
This store never has more than one person working. The wait times are ridiculous.
She told me to go to another location in the mall and guess what it doesnt even exist. DO BETTER!!
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Verified ReviewerComplaint against store manager
The manager at the Ithaca, NY location is beyond unprofessional. No one should ever discuss their personal intimate issues regarding their significant other in the workplace. That woman complains about not getting 'laid,' and it's disgusting.
Preferred solution: New manager at this location would change things drastically
User's recommendation: Don't bother going
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Verified Reviewer |
Lansing, Michigan
Harassment from one of your stores, Roseville, Michigan
A person, who claims to be a manager, called me a crackhead, harassed me in front of my one-year-old child, and wouldn't take my order because they didn't have any hot dog pretzels. They made a huge scene. I'd like to call regarding this issue.
Oklahoma City, Oklahoma
Customer service.
I made a couple of purchases and I was not satisfied with the taste. My presents were not fresh.
I have been trying to get ahold of the manager at the store where I purchased them at but I had no luck at all.
Can you please help me? MS, Patricia Anderson @(405)968-****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
West Palm Beach, Florida
I ordered a number 2 pretzel dog n smoothie for 14.39 vaahier asked me what size smoothie i said whatever comes in meal for 14.39. I was told no smoothies are available for 14.39. I have to pay 18.0
Despite menu for a smoothie n pretzel dog for 14.39 i would be forced to pay 18.00. Cashier said smoothie are not affliated with auntie annes pretzels so to order a smoothie it will be more.
I pointed to the menu and said give me what is in the picture advertised she said that was not possible
I was sure to receive my receipt expecting a detailed breakdown. No one total cost of 21.00
User's recommendation: Do not go. The company lies dishonest
Charlotte, North Carolina
Each time I go To your location there is never food available. Your self always says you can come back in 10 minutes. When shopping no one wants to wait 10 minutes on a pretzel. Spartanburg SC
Please advise your staff in Spartanburg South Carolina Westgate mall not always tell customers you have 10 minutes to wait on full items. I have gone the last five times and there was nothing available to sell.
Im sure your sales are down dramatically.
Either change your staff or advise them to have food items ready for sale. Spartanburg, South Carolina Westgate mall.
User's recommendation: New staff
About
, , , ,
Auntie Annes is a famous American manufacturer of pretzels. The company was founded in 1988 as a simple market's stand. During next 22 years it achieved such a success that it already had more than 1,000 locations in 22 countries. At the present time the company manufactures more than 250,000 pretzels every day. More than 200 distributors all over the country offer company's products. The main products line includes Original, Peperoni, Garlic, Almond and Cinnamon sugar pretzels. The most popular company's pretzels are also sold in a shape of small snacks called Pretzel nuggets. Auntie Annes aallso manufacturers a wide range of non-alcohol beverages with different flavors.
Auntie Annes is ranked 61 out of 920 in Coffeehouses and Bakeries category
USA
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A lawyer would tell you that you need a police report listing your claims. No lawyer will do anything without one over one incident. Why do you keep going there if the place is dirty and the food isn’t fresh?
I know how a lawyer works my parents are doing all that doing My mom and dad already did a police report so no need to to tell me Thank you it’s racial not Just about the food
They made inappropriate comments about us being Jewish. We will inform our parents about these racial comments, and they will get in touch with their lawyer.
The same applies to some Chinese employee who made inappropriate remarks. The manager also was speaking about pills and overdosing while on the phone, while we were in line waiting to place our order.