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2.1
Details
Auntie Annes - Poor customer service
Auntie Annes - Poor customer service
My husband ordered the 10 ct hot dogs for my little one and me. He added on a dip because he didn’t know that mustard was free. He sent me over to get my mustard and when I did the cashier told me that my husband paid for a dip I told her that I only wanted the mustard...
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1 comment
Anonymous
#1683237

Wow you have good problems

Review
#1528305 Review #1528305 is a subjective opinion of poster.

Auntie Annes - Food quality and customer service

1.0
Details
Auntie Annes - Food quality and customer service
Store IL-155-1 Woodfield mall Schumburg IL What a bad experience found hair and his name Luis not even want to give me refund bad Experiment doesn't want to go back there
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Review
#1665895 Review #1665895 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund

Auntie Annes - Burnt pretzels

1.2
Details
Auntie Annes - Burnt pretzels
The pretzels at Concord Mills are burnt and dry in the last year. Totally disappointed. Time to bring in a new company.
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Review
#1630077 Review #1630077 is a subjective opinion of poster.
Pros
  • Lemonade
Cons
  • Dryburnt preztels
  • Product was burnt and cold
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Concord Mills

Auntie Annes in Triangle, North Carolina - Burned, dry salt pretzel nuggets

Auntie Annes - Burned, dry salt pretzel nuggets
Auntie Annes - Burned, dry salt pretzel nuggets
Southpoint Mall today and got an order of pretzel nuggets. They are burned and dry. Should never have been sold to anybody. Never had this issue at this location, but very unhappy today.
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Review
#1587899 Review #1587899 is a subjective opinion of poster.
Pros
  • Pretzels are usually great
Cons
  • Dry
  • Pretzels were cold and hard
  • Product was burnt and cold
Reason of review
Bad quality
Loss
$6
Preferred solution
Let the company propose a solution
Tags
  • Southpoint Mall

Auntie Annes in Tulsa, Oklahoma - Rude employees, quality of food

1.0
Details
Auntie Annes - Rude employees, quality of food
Ok she continued to say this was this correct after i told her it was not the first one i asked for a salty one only have had salt she continued to to state it was but it not have been eating at this location over 6 year i work at the mall so i no when thier fresh are not .
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Review
#1587973 Review #1587973 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Auntie Annes in Chiang Mai, Chiang Mai Province - Cappuccino coffee

1.0
Details
Auntie Annes - Cappuccino coffee
I was in Central Airport Plaza in Chiang Mai , Thailand. 9th July I asked for 2 cappuccinos ! After waiting more than 10 mins the coffees arrived and were straight coffee no milk which I believe is espresso. When I showed the shopkeeper he just said that is cappuccino !!! NEVER AGAIN !!!!!!
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Review
#1581914 Review #1581914 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Loss
$98
Preferred solution
Let the company propose a solution

Auntie Annes in Cherry Hill, New Jersey - I was disrespected on another level

1.0
Details
Thursday October 3rd I stopped at auntie Anne’s for a pretzel in cherry hill mall upstairs next to the T-Mobile store and I was trying to get the attention of the girl working with doe or something but her music was loud and couldn’t hear me so I raised my voice for the African American girl with braids to hear me and she finally turned around and asked if she can help me and I asked if politely if she could turn down the music and she made a mean face and said “what ever *** Now I’m Hispanic but still you don’t say that to anyone. Especially while working. So instead of ordering I left very upset
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Review
#1671763 Review #1671763 is a subjective opinion of poster.
Pros
  • Pretzels are usually great
  • Food is good
Cons
  • Staff did not focus on completing my order correctly
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • N-word

Auntie Annes in Anchorage, Alaska - Raw dough

1.4
Details
My wife and our four kids ordered four of the mini pretzel dog cups and while our kids were eating our youngest daughter says they dont taste good so my wife and I both tried one and found that the dough around the hot dog was still raw which is a failure to follow food safety laws. When I confronted the assistant manager she looked at me like I was stupid and asked if we wanted new ones to which I said that if 4 cups were raw why would I trust new cups.
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Review
#1667850 Review #1667850 is a subjective opinion of poster.
Pros
  • Pretzels are usually great
Cons
  • Poor customer service
  • Service
  • Quality of food
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund

Auntie Annes in Leeds, Alabama - Really!!!!!

2.0
Details
Auntie Annes - Really!!!!!
I called ajead at Auntie Annes, Grandriver mall to order a jalapeno Pretzel. I asked if they stiil have them and was told yes?, only made to order!! THIS IS WHAT I WAS HANDED. A soggy pretzel with a hand full of jalapenos dropped on top of it..............
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Review
#1567553 Review #1567553 is a subjective opinion of poster.
Cons
  • Staff was rude
  • Poor customer service
  • Food quality and rude employee
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution

Contact Auntie Annes Customer Service

Mailing Address:
Auntie Anne's, Inc.
48-50 W. Chestnut Street Suite 200
Lancaster, PA 17603
United States
Phone:
(877) 778-9588
All Auntie Annes Contacts

Auntie Annes - Used Birthday gift and store manager wanted to then make me wait 15 minutes with no concessions

1.0
Details
The service was Terrible and I will never ever come back so do t worry!! You will Ever treat me like my Time Doesn’t matter
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Review
#1672519 Review #1672519 is a subjective opinion of poster.
Cons
  • Food quality and rude employee
  • Service
  • Staff did not focus on completing my order correctly
Reason of review
Poor customer service
Preferred solution
Call from corporate office manager