I visited my local Auntie Anne Pretzel store in lakeforest mall in Gaithersburg, Md yesterday. I placed my order and when I received it the raisin pretzel was smudged and I requested to have a new one.
To my surprise the employee and cahier named EDWIN employee # 2013 was so rude and utterly disrespectful. He said and I quote "AM NOT CHANGING YOUR PRETZEL THERE IS NOTHING WRONG". After I demanded to speak to the manager who I later found out to be his mother he began mumbling profanity at me. It was quite a scene!!!!
I asked him what he was mumbling about and as a customer I have every right to have a fresh pretzel if am mot pleased. He started screaming and I quote" YOU *** RETARD...YOU *** ***... ". I then alerted security n filed a complaint.
I have never ever experienced such humiliation, disregard, and disrespectful behavior in all my years as a customer service career or any place else. EDWIN needs to be FIRED!!!!
And I will see to it that the company proceeds with disciplinary action. This was the worst experience ever!!!!!!
Product or Service Mentioned: Auntie Annes Pretzel.